Customer Service


Customer Service Commitment

Notify customers of known delays, cancellations, and diversions

We are committed to providing a safe, dependable and professional service to all our customers. We strive to make your experience with us positive, with the hope that you will continue to use our services in the future. Unfortunately, there are times when things do not go as planned. Our operation may be impacted by factors that are within our control and sometimes by factors that are outside of our control.

Tropi, LLC will notify consumers in a timely manner of changes to their travel itineraries.

This Customer Service Plan addresses a number of service goals that we have defined for ourselves as your safety, comfort and convenience are our most important concerns.

Ensure responsiveness to customer complaints

Customer feedback is very important to us. Written complaints will be acknowledged within 30 days of receipt and a substantive written response will be sent within 60 days. For more information regarding the submission of questions or complaints, please visit:

Tropi Compliments/Complaints/Comments

Provide services to mitigate inconveniences resulting from cancellations and misconnections

In order to mitigate inconveniences during irregular operations such as delays or cancellations, we will do their best to notify you of the operational irregularity in advance using the contact information in your reservation. In the event that you are inconvenienced overnight while away from your home or destination due to a delay, misconnect or cancellation within our control, such as a mechanical or crew issue, our airline will provide meal allowances and hotel accommodations. For complete information regarding our policies and procedures during irregular operations, please visit:

Tropi Customer Service Plan

Thank you for being our guest. Our goal is to always provide safe, reliable transportation for a reasonable price, along with the caring, friendly and professional service that we are known for. This section of our website outlines some of the ways we intend to meet this commitment every day.